I told them I didn't care. "I won't ride if I'm not comfortable. Then efficiency will mean nothing."
"Well," he said after swapping for a more upright angled stem, "we can't get the handlebars any higher."
"What about a stem riser?" I asked.
"Well... I GUESS that would work," he said.
Me: "Is there any reason -- besides 'efficiency' -- why a stem riser is not a good idea?"
Him (thoughtful pause): "Aesthetics?"
Yep. That's what it came down to. This guy couldn't comprehend the idea of someone who wanted a bike that fit, that looked, a little different. It would look weird. So much for the wants and needs of the customer.
I eventually convinced him we are going with a stem riser. He reluctantly agreed. I picked one up on amazon and brought it to him the next day. He threw it on the bike and told me to go ride it for a few minutes and then we can tweak.
I left the shop and rode across Key Bridge. And within about twenty feet, I got this huge grin on my face, and I actually started laughing, because the fit was so perfect! I was more upright, and more comfortable, and I could look ahead without straining my neck upward... This was all I wanted!
I rode four miles to Reagan airport and called the bike store. Congratulations, I told them. It's fixed. I won't be returning. :)
It's been about a week and I still love the fit, although I do plan to tilt my seat nose upward a bit, as I've found myself sliding forward a bit too much. So we're still dialing in the mythical *perfect* fit... but even as it stands now, I'm extremely pleased.
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